
Look & Log
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Look for problems within our suburb and log them with the different city services. Together let's take responsibility for our streets in Blairgowrie, it's our duty. |
The sooner we log and report on problems and the more people who do so, the sooner it will be seen to.
Report (to name a few):
- Water leaks and burst pipes
- Potholes
- Street lights not working
- Power failures
- Missing street signs
- Suspicious activity
Here's how to log a fault:
- Reported the incident to the relevant police or City department
- Obtained a REFERENCE number
- Give fair time according to the times below for a resolution
- Follow up with your reference number
- THEN contact the relevant BCA portfolio to escalate the problem
Social media is one of the most powerful tools to gain attention to a problem these days. So, don't forget TWITTER to help resolve issues: www.twitter.com |
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@CityPowerJhb |
@CityofJoburgZA |
@jhbwater |
@DavidCOJ102 |
@jozi117 |
@Delta99Jozi |
GENERAL LOGGING: 0860JOBURG (0860 56 28 74)
CLICK HERE for the full list of CITY SERVICE STANDARDS
City Service |
Type of Issue |
Service Level Agreement Turn Around Time |
1st Option to have issue logged |
2nd Option to have issue logged |
Joburg Water |
Burst Water Pipe |
12 hours |
Report an issue on their website: www.johannesburgwater.co.za/report/ 011 688 1699 - During Office hours & Weekends 8am to 4pm Email: customerservice@jwater.co.za |
Call 0860JOBURG - Option 3
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No Water |
1 day |
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Sewer Leak/Blockage |
24 hours |
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Meter Leak |
7 working days |
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Fire Hydrant Leak |
2 days |
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Bees in meter box |
3 days |
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City Power |
No Power to area/property |
30% within 1.5 hours 60% within 3 hours 90% within 7.5 hours 98-100% within 46 hours |
Log online using your mobile device: http://citypower.mobi OR www.citypower.co.za (bottom left corner) Fault Logging 0 don’t worry about a password but add your cell number in order to receive the reference number |
Call 0860JOBURG - Option 2 |
Illegal Connection |
24 hours |
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Dangerous Situation |
Immediate |
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Street Light not working |
2 working days |
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Meter Conversions |
72 hours |
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Faulty Meter |
72 hours |
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City Power Risk Control |
Suspected cable theft (if you’ve lost power due to cable theft OR if you see cables hanging) |
(but call Quemic if you see cable thieves or find cable theft equipment – See “Useful Information” tab) |
Call 011 490 7553 |
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Joburg Roads Agency |
Potholes |
3 working days |
Send an email to www.hotline@jra.org.za or if urgent Call 0860JOBURG - Option 5 |
Call 0860JOBURG - Option 5 |
Manhole Cover missing |
3 days |
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Blocked kerb inlet |
3 days |
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Road trenches |
3 days |
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Road Collapse/ Dangerous Situation |
Immediate to make road safe |
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Stop/traffic signs damaged/missing |
7 days |
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Traffic Signals All Out |
24 hours |
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Traffic Signal Flashing |
24 hours |
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City Parks |
Grass cutting in open spaces |
Up to 30 days |
Call 0860JOBURG – Option 0 and then if possible send email to jcp@jhbcityparks.com with details of request |
Call 0860JOBURG - Option 0 |
Grass cutting of parks |
Dependent on status of park |
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Grass cutting in cemeteries |
7 days |
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Fallen Tree/branches |
24 hours |
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Pruning of Tree |
30 days |
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JMPD |
Traffic Violations |
Dependent on incident and resources available |
HOTLINE NUMBER: 080 872 3342 Traffic light outages, by-law infringements, illegal dumping etc Call EMS/JMPD call centre on 011 375 5918 / 5911 WHATSAPP or SMS registration numbers of a vehicle dumping illegally to JMPD on 082 779 1361.
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Noise |
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Illegal Dumping |
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Motor Vehicle Accident |
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Vagrants |
071 673 2112 |
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Pikitup |
New/additional bin request |
7 days |
Damaged Bins: Call 011 375 5555 - Option 4 Then send you can send your name, contact details, address, acct # and ref # to your Ward Councillor. They escalate it to the correct depot to expedite the new bin, or forward to the correct depot.
Stolen/Missing Bins: You need to first report it at your nearest police station and note down your case number. Then follow the steps above for damaged bins. Order Extra Bins: If you want an extra bin, then then you can follow the first step above. You will be levied a the following monthly charges (plus VAT) for each bin: Property Size Charge -300m2 R135.75 Recycling: If you are now recycling and want to get rid of one of your bins, then also follow the damaged bins procedure and ask that it be taken away and your account amended. Note your ref # and date logged and contact your Ward Councillor with your info, acct details and ref# when your account isn’t adjusted so they can escalate it for you (usually it isn’t). For recycling options in Blairgowrie CLICK HERE |
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Animal Carcass removal |
6 Hours |
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Cleaning of an Illegal Dumping site |
2 days |
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Revenue |
Change of Ownership |
Up to 6 Weeks |
Automatically by back office |
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Finalisation of Rates |
Within 5 Working Days |
Automatically by back office |
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New meter installation for water/electricity |
Installed within 25 working days after payment |
Visit nearest Walk in Centre |
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Final readings on move out |
Owner to provide City with 7 working days' notice |
Visit nearest Walk in Centre |
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Closing of account |
Owner to visit walk in centre. Account adjustment and finalisation will take no longer than 30 days. New owner to pay deposit for services |
Visit nearest Walk in Centre |
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Issuing clearance certificate |
Within 3 working days of application |
Visit nearest Walk in Centre |
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Refund |
Within 30 days provided service ticket is compliant and services finalised by back office |
Visit nearest Walk in Centre |
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Opening New account |
1 Day |
Visit nearest Walk in Centre |
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All other Revenue related queries |
Visit nearest Walk in Centre |
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Pikitup Free Bulky Service |
1 x a month |
Randburg Depot 087 357 1327 or call the Waterval Depot 087 357 1490 |
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Report Illegal Dumping |
Joburg Connect 0860 562874 or 011 3755555 If you have the registration number of the vehicle , report directly to JMPD 082 779 1361 |
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Metro Bus |
Timetables, complaints |
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Call 0860JOBURG - Option 6
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All other City of Joburg queries |
Call 0860JOBURG or
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0860 JOBURG = 0860 56 28 74 = 011 375 5555
Correct as at 08/03/2017 E&OE
This document is not an official publication of the City of Joburg –
it is an adapted easy log guide for residents of the City