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Look & Log

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Look for problems within our suburb and log them with the different city services.

Together let's take responsibility for our streets in Blairgowrie, it's our duty.

The sooner we log and report on problems and the more people who do so, the sooner it will be seen to.

Report (to name a few):

Water leaks and burst pipes
Potholes
Street lights not working
Power failures
Missing street signs
Suspicious activity

Here's how to log a fault:

Reported the incident to the relevant police or City department
Obtained a REFERENCE number
Give fair time according to the times below for a resolution
Follow up with your reference number
THEN contact the relevant BCA portfolio to escalate the problem

Social media is one of the most powerful tools to gain attention to a problem these days.

So, don't forget TWITTER to help resolve issues: www.twitter.com

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@CityPowerJhb	@CityofJoburgZA
@jhbwater	@DavidCOJ102
@jozi117	@Delta99Jozi

GENERAL LOGGING: 0860JOBURG (0860 56 28 74)

CLICK HERE for the full list of CITY SERVICE STANDARDS

City Service	Type of Issue	Service Level Agreement Turn Around Time	1st Option to have issue logged	2nd Option to have issue logged
Joburg Water	Burst Water Pipe	12 hours	Report an issue on their website: www.johannesburgwater.co.za/report/ 011 688 1699 - During Office hours & Weekends 8am to 4pm Email: customerservice@jwater.co.za	Call 0860JOBURG - Option 3
	No Water	1 day
	Sewer Leak/Blockage	24 hours
	Meter Leak	7 working days
	Fire Hydrant Leak	2 days
	Bees in meter box	3 days
City Power	No Power to area/property	30% within 1.5 hours 60% within 3 hours 90% within 7.5 hours 98-100% within 46 hours	Log online using your mobile device: http://citypower.mobi OR www.citypower.co.za (bottom left corner) Fault Logging 0 don’t worry about a password but add your cell number in order to receive the reference number	Call 0860JOBURG - Option 2
	Illegal Connection	24 hours
	Dangerous Situation	Immediate
	Street Light not working	2 working days
	Meter Conversions	72 hours
	Faulty Meter	72 hours
City Power Risk Control	Suspected cable theft (if you’ve lost power due to cable theft OR if you see cables hanging)	(but call Quemic if you see cable thieves or find cable theft equipment – See “Useful Information” tab)	Call 011 490 7553
Joburg Roads Agency	Potholes	3 working days	Send an email to www.hotline@jra.org.za or if urgent Call 0860JOBURG - Option 5	Call 0860JOBURG - Option 5
	Manhole Cover missing	3 days
	Blocked kerb inlet	3 days
	Road trenches	3 days
	Road Collapse/ Dangerous Situation	Immediate to make road safe
	Stop/traffic signs damaged/missing	7 days
	Traffic Signals All Out	24 hours
	Traffic Signal Flashing	24 hours
City Parks	Grass cutting in open spaces	Up to 30 days	Call 0860JOBURG – Option 0 and then if possible send email to jcp@jhbcityparks.com with details of request	Call 0860JOBURG - Option 0
	Grass cutting of parks	Dependent on status of park
	Grass cutting in cemeteries	7 days
	Fallen Tree/branches	24 hours
	Pruning of Tree	30 days
JMPD	Traffic Violations	Dependent on incident and resources available	HOTLINE NUMBER: 080 872 3342 Traffic light outages, by-law infringements, illegal dumping etc Call EMS/JMPD call centre on 011 375 5918 / 5911 WHATSAPP or SMS registration numbers of a vehicle dumping illegally to JMPD on 082 779 1361.
	Noise
	Illegal Dumping
	Motor Vehicle Accident
	Vagrants		071 673 2112
Pikitup	New/additional bin request	7 days	Damaged Bins: Call 011 375 5555 - Option 4 Then send you can send your name, contact details, address, acct # and ref # to your Ward Councillor. They escalate it to the correct depot to expedite the new bin, or forward to the correct depot. Stolen/Missing Bins: You need to first report it at your nearest police station and note down your case number. Then follow the steps above for damaged bins. Order Extra Bins: If you want an extra bin, then then you can follow the first step above. You will be levied a the following monthly charges (plus VAT) for each bin: Property Size Charge -300m2 R135.75 301-1000m2 R264.25 1001-2000m2 R399.76 +2000m2 R576.00 Recycling: If you are now recycling and want to get rid of one of your bins, then also follow the damaged bins procedure and ask that it be taken away and your account amended. Note your ref # and date logged and contact your Ward Councillor with your info, acct details and ref# when your account isn’t adjusted so they can escalate it for you (usually it isn’t). For recycling options in Blairgowrie CLICK HERE
	Animal Carcass removal	6 Hours
	Cleaning of an Illegal Dumping site	2 days
Revenue	Change of Ownership	Up to 6 Weeks	Automatically by back office
	Finalisation of Rates	Within 5 Working Days	Automatically by back office
	New meter installation for water/electricity	Installed within 25 working days after payment	Visit nearest Walk in Centre
	Final readings on move out	Owner to provide City with 7 working days' notice	Visit nearest Walk in Centre
	Closing of account	Owner to visit walk in centre. Account adjustment and finalisation will take no longer than 30 days. New owner to pay deposit for services	Visit nearest Walk in Centre
	Issuing clearance certificate	Within 3 working days of application	Visit nearest Walk in Centre
	Refund	Within 30 days provided service ticket is compliant and services finalised by back office	Visit nearest Walk in Centre
	Opening New account	1 Day	Visit nearest Walk in Centre
	All other Revenue related queries		Visit nearest Walk in Centre or call 0860JOBURG - Option 1
	Pikitup Free Bulky Service	1 x a month	Randburg Depot 087 357 1327 or call the Waterval Depot 087 357 1490
	Report Illegal Dumping		Joburg Connect 0860 562874 or 011 3755555 If you have the registration number of the vehicle , report directly to JMPD 082 779 1361
Metro Bus	Timetables, complaints		Call 0860JOBURG - Option 6
All other City of Joburg queries			Call 0860JOBURG or visit www.joburg.org.za